Shipping and Payment Information

Payment

We accept Visa, MasterCard, Discover, American Express, debit card, PayPal, money order, cashier's check and personal checks. If you prefer, you can place your order by phone by calling 1-320-695-2899 or 320-695-2899. If paying by money order or check, please send to BW Inc.. Please include ordering code with your mailed payment.

Shipping Time

In most of the US, orders typically arrive in 9-10 business days*.

SPECIAL COVID-19 SHIPPING NOTICE!

Due to the current Coronavirus pandemic, the unpredictability of how some state and local governments are reacting and the extent to which various businesses may be affected by the virus, including suppliers, warehouses and shippers, fulfillment and shipping times may be delayed 2 to 6 weeks or more in extreme cases. Delays depend on the product ordered. Many products are not affected. We notify all customers at the time of ordering if the order is likely to be delayed. However, it is not possible for us to know which orders will be delayed in every case. We are working hard to mitigate these delays as much as possible. However, we are not responsible for delays beyond our control. Thank you for understanding.

* NOTE: These are estimates only. Actual shipping times may vary depending on item being shipped, delivery distance, Acts of God or other factors. We are not responsible for delayed shipments due to circumstances beyond our control.

Free Shipping

Continental US pool orders ship for free (handling and insurance included) to a business address. We offer free shipping on a number of other items as well, including accessories ordered with a pool kit.

Shipping cost for items not eligible for free shipping is shown in the totals column of the cart after a destination state and zip code is entered for the order. To enter your destination state and zip code, click the link labeled 'Estimate Shipping' or 'Recalculate Shipping' in the totals column of the cart.

You can also use our handy shipping calculator (below) to determine shipping costs for any item in our store.

All items, including items eligible for free shipping, may still incur other fees. See below.

Access Charge

An Access Charge may apply for delivery to certain locations due to special circumstances related to, but not limited to, metro deliveries, rural deliveries, interline deliveries or other areas with Limited Access per the delivery company.

Fuel Surcharge

Due to increasing fuel costs, delivery companies now regularly charge a fuel surcharge in addition to the normal delivery charge. We work hard to mitigate this charge by negotiating lower fees for our customers deliveries. However, because fuel prices can fluctuate unpredictably, this surcharge, and the delivery destinations it applies to, may change without notice.

When applicable, this fee will appear in the totals column of your shopping cart only after you calculate shipping charges for your order by entering a destination state and zip code. To enter your destination state and zip code, click the link labeled 'Estimate Shipping' or 'Recalculate Shipping' in the totals column of the cart.

These charges, and any others that may be applicable, are levied by the delivery company and are in addition to any shipping costs.

Sales Tax

State sales tax applicable for Minnesota and South Dakota residents.

When applicable, sales tax will appear in the totals column of your shopping cart only after you calculate shipping charges for your order by entering a destination state and zip code. To enter your destination state and zip code, click the link labeled 'Estimate Shipping' or 'Recalculate Shipping' in the totals column of the cart.

Restocking Fee

A restocking fee of up to 24% may apply for returns when FamilyPoolFun is not at fault or the product being returned is not defective.

Return Shipping

Return shipping charges are the responsibility of the customer when FamilyPoolFun is not at fault or the product being returned is not defective.

Returning Finance Purchases

This return policy does not apply to finance purchases. Financed orders that are canceled will be charged a 5% cancellation fee, no exceptions.

Residential Delivery

$29.99 will be added when shipping your pool to a residential address (only $2.98 for pool accessories). To avoid this charge, you may opt to pickup your order from the local shipping terminal or ship to a business address. If you want your order held at a local shipping terminal for pickup, please call for details.

Lift Gate Service

A lift gate is a truck that is equipped with a back end loading or unloading device that will automatically lower your item to the ground. Other companies can charge up to $125.00 extra for this service. Our charge for lift gate service is only $20.00.

International Orders

We ship worldwide. Shipments to Canada, Hawaii, Alaska, Puerto Rico and other locations outside the continental US incur international rates. We work to keep these charges as low as possible. Please contact us for a free quote.

Canadian customers pay $199.98 shipping for some pool kits. GST is applicable for all Canadian orders.

Your Information

To ensure quick delivery, we require your address and two (2) contact phone numbers (trucking company needs this; cell, home or work). Please see our privacy policy for how we handle your personal information.

Questions?

If you have questions about delivery options, shipping costs or additional fees that may be applied to your order, please contact us before placing your order.

Shipping Calculator

Enter product codes to calculate estimated shipping costs







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Remember, if you order a pool kit, additional accessory items ship for FREE!! If you find a lower total price on a specific product, we'll match that price!