Due to the COVID pandemic, we are experiencing extremely high call, email and order volumes resulting in significant wait times as well as delays in order processing and fulfillment. We are working hard to return every call, answer every email and ensure every order is shipped. However, we cannot guarantee an immediate response nor provide shipping or tracking information by phone. We apologize for this inconvenience. We appreciate your patience and understanding and ask for your grace during this difficult time.
We recommend you call the local terminal to find out when a delivery can be made. You can find their phone number on the website by clicking on the 'Delivery' Destination under the "Service Center" area.
When the trucking company delivers your package, it is very important that you look over the box. Understand it is not uncommon to have the box roughed up. That is what the box is designed to do. If you notice any holes in the box/container or a corner of the box is crushed, make sure you write it on the Bill of Lading before you sign for the purchase. Once setting up the product, if you find any missing or damaged parts, please give us a call at 800-950-2210 and we will be happy to help you out.