Swimming Pools Customer Service
BEST PRICE BEST SERVICE
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At FamilyPoolFun.com we offer you the lowest prices on pool and spa
products, Guaranteed! Our prices (including shipping) are usually lower
than our competition's already; however, some businesses may offer the
same product at a lower cost while making up for it with high handling
charges. If you do find the same product advertised at a lower price than ours
(with shipping costs included), simply contact us
with the lower advertised price including their cost for shipping and handling.
When we receive your notification (with proof) we will verify the lower price
and then give you confirmation of the discount. Please allow up to 3
business days for confirmation before placing your order. We cannot
offer discounts on orders already placed so please do your price
comparison before ordering!
If you have any questions about our products please email
JB@FamilyPoolFun.com
or CALL 320-695-2899/ 1-800-950-2210. We enjoy
helping our customers/potential customers out. We want to make sure we
can meet your product needs. If you have any questions before you
purchase from us, please let us know your questions. We enjoy making
sure we can meet your product needs. We only sell the best! ALL ITEMS
ARE BRAND NEW AND ARE NEW IN ORIGINAL PACKAGING.
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CUSTOMER SERVICE
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When you purchase any products from our company you are purchasing from
a company that has been in the business of providing various products by
catalog or internet directly to customers for 14 plus years. What does
this mean? It means we will be here to answer your questions and provide
you with customer service when you need it. Our FOCUS is your
satisfaction. We provide the best value and high quality products.
We strive to provide the BEST CUSTOMER SERVICE possible!!!!!!!!! We have
several years of expertise providing high quality customer service the
right way! Your satisfaction is VERY IMPORTANT. We welcome questions,
please call us at 320-695-2899 / 1-800-950-2210 or email us at
customerservice@familypoolfun.com.
Our technicians are here to help you
with your questions, just call. Please read carefully all owner's
manuals and directions before setup!!
If you have challenges with any product, please let us know ASAP. We
will work on your behalf with the manufacturer at resolving the
challenges.
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EXCELLENT and SIMPLE RETURN POLICY
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If up to 75 days of owning your product, you decide you don't want your
product for any reason, call and get a return authorization and just
send it back to us and we'll gladly refund your money - no questions
asked. Deductions will apply on dirty, missing or damaged
merchandise/parts. This return policy does not apply to any
product that have had alterations, abuse, negligence or completely used
and have not had proper maintenance or assembly. Shipping expense is
not refundable nor reimbursable. The returned item must be insured for
full purchase price. Merchandise will not be accepted for return unless
authorized. Items will be returned at your expense. Please call
320-695-2899 and ask for returns to get your return number and the
correct shipping address.
Due to the nature of the products, returns will only will be accepted
for manufacturing defects on aboveground liners, parts, replacement
motors and pool or spa chemicals. There will be no returns accepted on
custom orders.
All products carry the warranty of the original manufacturer.
We are not held responsilbe for typographical errors or manufacture changes.
Prices are subject to change without notice.
Please be sure to check all packages for any damage from the freight company
and note any damage on the bill of lading and delivery record. B.W.
Incorporated is not responsible for damaged products due to shipping.
However, B. W. Incorporated will work with you to help handle any
shipping issues. Please see the shipping inspection
guidelines provided below. It is very important to follow these guidelines.
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URGENT SHIPPING INSPECTION INFORMATION
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It is vital that you inspect your shipment immediately upon arrival, and note ANY damages to shipment, including damage to the shipping container.
If there is ANY damage to your shipment, you must note this on the BOL when you sign for your package(s). You must also report any damages
to B.W. Inc by email at JB@FamilyPoolFun.com or by phone at 1-800-950-2210,
within 3 days (including weekends and holidays) of receiving your shipment in order for us to file a claim for any damages.
If you report damages during that time, B.W. Inc will file the claim for you and ship out your parts free of charge.
If you do not report damages to B.W. Inc within 3 days we will not be able to file a claim for you, and you may have to pay for
any parts you need shipped to you and file the claim with your shipping company separately for reimbursement.
Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves.
If a package is refused without approval of B.W. Inc. the restocking fee will apply.
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SPECIFICATIONS and CHANGES
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The information, pictures and specifications on this website is
believed to be accurate and reliable but can't be definite as the
manufacturer has the right to make changes without notice. The
manufacturer reserves the right to change product specifications,
designs and standard equipment without notice and without incurring
obligation.
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1-800-950-2210
