Shipping and Payment Information
We accept Visa, MasterCard, Discover, American Express, debit card, PayPal, money order, cashier's check and personal checks. If you prefer, you can place your order by phone by calling 1-800-250-5502 or 320-695-2899. If paying by money order or check, please send to BW Inc.. Please include ordering code with your mailed payment.
Continental US pool orders ship for free (handling and insurance included) to a business address. We offer free shipping on a number of other items as well, including accessories ordered with a pool kit.
Shipping cost for items not eligible for free shipping is shown in the totals column of the cart after a destination state and zip code is entered for the order. To enter your destination state and zip code, click the link labeled 'Estimate Shipping' or 'Recalculate Shipping' in the totals column of the cart.
You can also use our handy shipping calculator (below) to determine shipping costs for any item in our store.
Items eligible for free shipping may still incur a fuel surcharge fee. See below.
Due to increasing fuel costs, delivery companies now regularly charge a fuel surcharge in addition to the normal delivery charge. We work hard to mitigate this charge by negotiating lower fees for our customers deliveries. However, because fuel prices can fluctuate unpredictably, this surcharge, and the delivery destinations it applies to, may change without notice.
When applicable, this fee will appear in the totals column of your shopping cart only after you calculate shipping charges for your order by entering a destination state and zip code. To enter your destination state and zip code, click the link labeled 'Estimate Shipping' or 'Recalculate Shipping' in the totals column of the cart.
State sales tax applicable for Minnesota and South Dakota residents.
When applicable, sales tax will appear in the totals column of your shopping cart only after you calculate shipping charges for your order by entering a destination state and zip code. To enter your destination state and zip code, click the link labeled 'Estimate Shipping' or 'Recalculate Shipping' in the totals column of the cart.
A restocking fee of up to 24% may apply for returns when FamilyPoolFun is not at fault or the product being returned is not defective.
Return shipping charges are the responsibility of the customer when FamilyPoolFun is not at fault or the product being returned is not defective.
Returning Finance Purchases
This return policy does not apply to finance purchases. Financed orders that are canceled will be charged a 5% cancellation fee, no exceptions.
$19.97 will be added when shipping your pool to a residential address (only $2.98 for pool accessories). To avoid this charge, you may opt to pickup your order from the local shipping terminal or ship to a business address. If you want your order held at a local shipping terminal for pickup, please call for details.
Lift Gate Service
A lift gate is a truck that is equipped with a back end loading or unloading device that will automatically lower your item to the ground. Other companies can charge up to $125.00 extra for this service. Our charge for lift gate service is only $9.98.
We ship worldwide. Shipments to Canada, Hawaii, Alaska, Puerto Rico and other locations outside the continental US incur international rates. We work to keep these charges as low as possible. Please contact us for a free quote.
Canadian customers pay $199.98 shipping for some pool kits. GST is applicable for all Canadian orders.
If you have questions about delivery options, shipping costs or additional fees that may be applied to your order, please contact us before placing your order.
Remember, if you order a pool kit, additional accessory items ship for FREE!! If you find a lower total price on a specific product, we'll match that price and still give you a FREE $20 Gift Certificate!